FREQUENTLY ASKED QUESTIONS
Below you will find a list of all the questions we get asked the most... if anything isn't covered, please send us an email to firstname.lastname@example.org and one of our friendly staff will get back to you within 24 hours.
WHAT GUARANTEE DOES EROTIKK JEWELLERY COME WITH?
All EROTIKK jewellery comes standard with a 5 year warranty. If you ever have any issues with your jewellery then simply email email@example.com
WHAT IS YOUR EXCHANGE / RETURN POLICY?
Most jewellery companies offering custom work will not allow a refund/return policy, us on the other hand... we believe that if you resonated with the brands message and liked the look of the art online, you are just going to love it more in real life.
We are that sure that you will love your new piece that we do allow a 1 week exchange or return period on all custom pieces from our classics range should that not be the case (as long as they come back in brand new condition)
Simply email firstname.lastname@example.org for return details.
WHEN WILL MY NEW PIECE SHOW UP?
We ship worldwide. All EROTIKK Jewellery is made to order by artisan craftsmen. Due to the handmade nature of our products, your order may take from 1-3 weeks to be prepared for shipment. In most cases, pieces are shipped within 7-10 business days. Please email email@example.com if you have an urgent shipping request and be sure to choose the appropriate delivery option at checkout.
Erotikk ships all products with reputable couriers, delivery times vary dependent on location.
U.K approx 3-5 days
EUROPE approx 5-7 days
REST OF THE WORLD approx 5-10 days
Please keep in mind that during the busiest periods of the year, Christmas etc… there may be delays in shipping that are outside of our control. Send an email to firstname.lastname@example.org if you require a new piece in a rush and we will do our best to accommodate.
I ENTERED THE WRONG SHIPPING ADDRESS, WHAT CAN I DO?
Please email email@example.com as soon as possible and as long as the item hasn't already been dispatched we will rectify this issue at the warehouse.
WILL I HAVE TO PAY ANY DUTIES ON TOP OF MY ORDER?
Please note all international packages may be subject to duties and taxes. Your local customs authorities establish the limits for duty-free packages. EROTIKK will not be held liable for any fee, duties and taxes which may be applied to your order by customs in the country where delivery is made. Please contact your local customs offices if you would like to seek more information regarding taxes and duties that apply to your own country.
CARING FOR YOUR JEWELLERY?
We suggest removing EROTIKK pieces if excessive exercising, showering and swimming and where possible avoid contact with perfumes, lotions, hair products etc.
But hey, it’s jewellery after all and it’s there to be worn. Platings will wear over time but we have gone above the industry standard and made the plating thicker, meaning it is designed to last. Also, silver will tarnish over time but can be fixed with a quick polish with a polishing cloth and will be looking as good as new.
Solid gold jewellery will want a polish up after a while. Do not use harsh chemicals, bleach, oil, and jewellery cleaners; to clean your jewellery, we are not responsible for the maintenance of your piece. If your jewellery is not being worn be sure to put them away on a soft surface, avoiding other jewellery and metals.
INFORMATION ON ALLERGIES?
We use the highest quality materials that are tested for allergens here in the U.K, if you usually wear Sterling Silver and Gold jewellery there should not be any issues.